With the continuous development of mining machinery industry, the production of products in the function and quality although have difference, but also very close, gradually reduced in the brand competitive advantage, the price war spend oneself circumstance, intangible product value -- after sale service become an enterprise to win favorable weapons market and customer.

After sale service is a part of marketing, it is a marketing process also began again at last, marketing. After sale service not only to the further understanding of customers and competitors more information, but also can further promote feelings of customers, and lay the foundation for the next step of cooperation, increase the success factor of cooperation. After sale service customer service at the same time also enhancing product added value, and has a good promotional role, as a kind of invisible "advertisement" to win a high reputation for the company. Recently, Weaver received from Zunyi county to send to source building materials factory customer letter of thanks. This letter of thanks to my company after sale service personnel in the technical level of Li Wei to perfect the service process, good working attitude and be conscientious and do one's best, bear hardship without complaint, conscientious working spirit said high praise and sincere thanks.

According to Li Wei, for services where regional sales manager feedback, 2013, Li Wei in the after-sales service work in Hunan region with its hard-working spirit and good communication services and professional and technical level of many customers and favorable comments from the office. In 2014, according to the need of business, Li Wei was sent to the Guizhou region of the after-sales service work. In the meantime, also won a lot of customer satisfaction and trust, more plays a great role in the signed part of sales order, some more customer specified requirements as to service Li wei. Such after-sales service personnel not only won the face for my company, but also saves energy for sales.

In the current fierce competition in the industry environment, forward to the long-term stability of the enterprise, it must be to win customer trust and loyalty, improve customer satisfaction. And this process, after-sales service plays a vital role in. Professional after-sales service personnel, good after-sales service team, can not only improve the added value of products, but also can improve customer satisfaction, tethered to the hearts of customers, in the enterprise marketing process bears a special "mission" is the enterprise to adapt to market demand, to show the strength of enterprises and service levels, improve the market share the magic weapon. We look forward to, Weaver after-sales team can emerge more and more "Li Weizuo".